How to Place Your Order

Ordering your Locked In Art memorial jewelry is simple and deeply personal. Below you’ll find clear steps on how to place your order, customize your keepsake, and understand what happens next.

Choose Your Memorial Jewelry

Browse our Cremation Jewelry Collection to find the design that best honors your loved one. Once you’ve chosen your piece, add it to your cart and select your preferred customization options, which may include:

• Glass color choices

• Metal finish (sterling silver or gold)

• Chain length and style

• Optional engraving or personalization

Each memorial is individually handcrafted, allowing you to create something truly meaningful and one-of-a-kind.

Personalized Nameplate

If you’d like to include your loved one’s name and years of life, we can engrave this information on a nameplate that accompanies your jewelry box or memory stone box. This option is available during checkout.

Rush Orders (Optional Upgrade)

We understand that some memorials are especially time-sensitive.
If you need your order completed sooner than our standard turnaround, you can purchase a Rush Order upgrade during checkout.

When a Rush Order is selected, your memorial will be prioritized in our production schedule. While exact completion times may vary depending on order volume, most rush orders are finished within 2–3 weeks after we receive your ash kit.

Please note:

• Rush service applies to production time only.

• If you’d like faster final delivery, you may also select Express Shipping at checkout (1–2 business days within the USA).

• International orders are not eligible for Rush processing or Express shipping due to customs and transit timelines.

After You Place Your Order

After your order is placed, we’ll mail you an ash kit within 2 business days. Your kit will include:

• A secure container for a small ash sample (about one teaspoon)

• Instructions for safe handling and return

• A prepaid return shipping label (U.S. orders only)

For international customers, return shipping must be purchased separately through your local courier.

Turnaround Time

Once we receive your kit safely, we’ll send an email confirmation along with your estimated completion and shipping date.
Please allow approximately 4–6 weeks for standard orders (or 2–3 weeks for Rush Orders) after the ashes are received.

All unused ashes will be respectfully returned to you with your finished piece.

About Your Loved One

You’re welcome to share a photo or short eulogy via email. This helps us connect on a more personal level with the story behind each memorial — ensuring your piece is created with the same love and respect you carry in your heart.